🔧 Troubleshooting Guide

Common Issues & Solutions

Download Issues

"Invalid URL" Error

Problem: The downloader shows "Invalid URL" when you paste a TikTok link.

Solutions:

1. Check URL format: Ensure it's a valid TikTok URL
2. Copy complete URL: Make sure you copied the entire link
3. Remove extra text: Remove any text before or after the URL
4. Try different URL: Test with a different TikTok video
5. Refresh page: Clear browser cache and try again

Valid URL Examples:

✅ https://www.tiktok.com/@username/video/1234567890
✅ https://vm.tiktok.com/ZMxxxxx
✅ https://vt.tiktok.com/ZSxxxxx
❌ tiktok.com/@username/video/1234567890 (missing https://)
❌ https://instagram.com/... (wrong platform)

"Download Failed" Error

Problem: The download starts but fails or doesn't complete.

Solutions:

1. Check internet connection: Ensure stable internet
2. Try different quality: Switch between HD and Standard
3. Clear browser cache: Clear cookies and cache
4. Disable extensions: Turn off ad blockers temporarily
5. Try different browser: Test with Chrome, Firefox, or Safari
6. Check file size: Very large files might timeout

"Processing Timeout" Error

Problem: The downloader takes too long to process the URL.

Solutions:

1. Wait and retry: Sometimes TikTok servers are slow
2. Try smaller video: Test with a shorter TikTok video
3. Check TikTok status: TikTok might be experiencing issues
4. Try different time: Peak hours might be slower
5. Clear browser data: Clear all browser data and retry

Video Quality Issues

Poor Video Quality

Problem: Downloaded video quality is lower than expected.

Solutions:

1. Choose HD quality: Select HD option for best quality
2. Check original quality: Some TikTok videos are low quality
3. Verify download: Ensure you downloaded the HD version
4. Try different video: Test with a known high-quality TikTok

No Audio in Video

Problem: Downloaded video has no sound.

Solutions:

1. Download audio separately: Use the audio download option
2. Check original video: Some TikTok videos have no audio
3. Try different quality: Audio might be in HD version only
4. Check device volume: Ensure your device volume is up
5. Try different player: Test with VLC or other media players

Image Gallery Issues

"No Images Found" Error

Problem: Image gallery shows no images or fails to load.

Solutions:

1. Verify content type: Ensure it's actually an image post
2. Check URL format: Some image URLs might be different
3. Try video URL: Some "images" are actually videos
4. Refresh and retry: Clear cache and try again
5. Check TikTok directly: Verify images exist on TikTok

Incomplete Image Downloads

Problem: Only some images download from a gallery.

Solutions:

1. Retry download: Try downloading again
2. Check internet: Ensure stable connection during download
3. Download individually: Try downloading images one by one
4. Check file size: Large images might timeout
5. Try different browser: Some browsers handle downloads differently

Browser-Specific Issues

Chrome Issues

Common Problems:

• Downloads blocked by security settings
• Extensions interfering with downloads
• Cache issues causing failures

Solutions:

1. Disable extensions: Turn off ad blockers temporarily
2. Clear site data: Go to Settings > Privacy > Clear browsing data
3. Allow downloads: Check Chrome's download settings
4. Update browser: Ensure you're using the latest version

Firefox Issues

Common Problems:

• Download location not set
• Security warnings blocking downloads
• Cache corruption

Solutions:

1. Set download location: Go to Settings > General > Downloads
2. Allow downloads: Click "Allow" when prompted
3. Clear cache: Go to Settings > Privacy > Clear Data
4. Disable strict mode: Temporarily disable strict tracking protection

Safari Issues

Common Problems:

• Downloads blocked by security
• Pop-up blockers interfering
• Cache issues

Solutions:

1. Allow downloads: Go to Safari > Preferences > Websites
2. Disable pop-up blocker: Temporarily disable for the site
3. Clear cache: Go to Develop > Empty Caches
4. Check security settings: Ensure downloads are allowed

Mobile Issues

Mobile Browser Problems

Common Issues:

• Downloads not starting
• Files not saving properly
• Touch interface issues

Solutions:

1. Use mobile browser: Chrome Mobile or Safari Mobile work best
2. Allow downloads: Grant permission when prompted
3. Check storage: Ensure device has enough storage space
4. Try desktop mode: Switch to desktop view in mobile browser
5. Use app: Consider using the mobile app if available

Android Specific

Solutions:

1. Use Chrome: Chrome Mobile has best compatibility
2. Check permissions: Allow storage access
3. Clear cache: Clear browser cache and data
4. Update browser: Ensure latest version installed

iOS Specific

Solutions:

1. Use Safari: Safari Mobile is most compatible
2. Check settings: Allow downloads in Safari settings
3. Clear cache: Clear Safari cache and data
4. Update iOS: Ensure latest iOS version

Network Issues

Slow Downloads

Problem: Downloads are very slow or keep stopping.

Solutions:

1. Check internet speed: Test your connection speed
2. Close other apps: Free up bandwidth
3. Try different network: Switch to WiFi or mobile data
4. Restart router: Power cycle your internet equipment
5. Contact ISP: Check for internet service issues

Connection Errors

Problem: "Connection failed" or "Network error" messages.

Solutions:

1. Check internet: Ensure you're connected to internet
2. Try different network: Switch networks if possible
3. Restart device: Reboot your computer or phone
4. Check firewall: Ensure firewall isn't blocking the site
5. Try VPN: Some regions might have restrictions

Account & Privacy Issues

Privacy Concerns

Questions about data handling:

Q: Do you store my downloads? A: No, all downloads are saved directly to your device. We don't store any files on our servers.

Q: Do you track my usage? A: No, we don't track your browsing or download activity.

Q: Are my URLs stored? A: URLs are processed temporarily and not stored permanently.

Account Issues

Problem: Can't access certain features or getting blocked.

Solutions:

1. Clear browser data: Clear all site data and cookies
2. Try incognito mode: Test in private/incognito browsing
3. Disable VPN: Some VPNs might cause issues
4. Check region: Some content might be region-restricted
5. Contact support: Reach out if issues persist

Advanced Troubleshooting

Developer Tools

If you're comfortable with browser developer tools:

1. Open Developer Tools: Press F12 or right-click > Inspect
2. Check Console: Look for error messages in the Console tab
3. Check Network: Monitor network requests in the Network tab
4. Check Storage: Verify local storage in Application tab

Error Codes

Performance Issues

Slow Loading

Solutions:

1. Clear browser cache: Remove old cached data
2. Disable extensions: Turn off unnecessary extensions
3. Close other tabs: Free up browser memory
4. Restart browser: Close and reopen browser
5. Check device performance: Ensure device isn't overloaded

Memory Issues

Solutions:

1. Close other applications: Free up system memory
2. Restart device: Reboot computer or phone
3. Clear browser data: Remove cached data
4. Use different browser: Try a lighter browser
5. Check device specs: Ensure device meets requirements

Getting Help

Before Contacting Support

1. Try all solutions listed above
2. Test with different content (different TikTok URLs)
3. Try different browsers and devices
4. Check our FAQ for additional solutions
5. Search our documentation for specific issues

When Contacting Support

Please include:

• Error message (exact text)
• Browser and version you're using
• Device type (desktop, mobile, tablet)
• Operating system (Windows, Mac, iOS, Android)
• Steps to reproduce the issue
• Screenshot if possible

Contact Methods

• Email: [email protected]
• Contact Form: Contact Page
• GitHub Issues: For technical problems
• Discord: Community support (if available)

Prevention Tips

To Avoid Issues

1. Keep browsers updated: Use latest browser versions
2. Clear cache regularly: Prevent cache-related issues
3. Use stable internet: Ensure reliable connection
4. Don't overload system: Close unnecessary applications
5. Use supported browsers: Chrome, Firefox, Safari work best

Best Practices

1. Test with small files first: Try short videos before large ones
2. Use appropriate quality: Choose quality based on your needs
3. Save downloads properly: Choose appropriate download location
4. Keep backups: Save important downloads in multiple locations
5. Respect copyright: Only download content you have rights to use